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When PATHS LLC took on the job of providing financial counseling to self-pay emergency department patients at Philadelphias University of Pennsylvania Medical Center-Presbyterian, the vendors first order of business was to distinguish the new program from work it already was doing for the hospital.
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Are you as aware as you could be of how your access employees speak to the customers? Hospitals are increasingly taking note of not only what is said, but the dramatic impact it can have on patients perception of the care they receive, as well as on the organizations bottom line.
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When the University of Pennsylvania Medical Center-Presbyterian in Philadelphia turned its attention to addressing the facilitys bad debt, it quickly became clear that self-pay accounts coming out of the emergency department (ED) were the root of the problem.
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Responding to a rising number of self-pay patients particularly those coming through the emergency department Childrens Healthcare of Atlanta pulled out all the stops to expand and improve its financial counseling program.
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A new best practice registration manual, jointly written by an eight-member team at Adventist Health, has been very useful for both new registration hires and admitting managers throughout the hospital system, says Ken Mitchell, MM, CHFP, director of patient financial services at Adventist Medical Center in Portland, OR.
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Overall, caspofungin was at least as effective as liposomal amphotericin B for empiric therapy in persistently febrile neutropenic patients. Caspofungin therapy was associated with greater survival 7 days after the end of therapy, greater efficacy in treatment of baseline fungal infections, and it was better tolerated.
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An outbreak of conjunctivitis caused by a macrolide resistant unencapsulated pneumococcus occurred among naval trainees who were receiving azithromycin as prophylaxis against atypical pneumonia.